Ci&T has a team of ITIL - and COBIT - certified project managers with expertise in outsourcing contracts. Ci&T's process of application management was created according to the best ITIL practices and standards. This guarantees not only focus on business and service quality, but also superior performance. Ci&T offers its customers a guaranteed commitment to improve SLAs over the course of the relationship. With the company's on-line tools, Ci&T can immediately track performance for its customers.
Ci&T uses governance practices to align its efforts with customers' business objectives. Use of COBIT specialization to support customers' portfolio management, backlog prioritization and integrated agreement control allows Ci&T to maintain the entire process from identification of the requirements to post-production with user training and ROI tracking.
Customers are priority
“One of Ci&T’s competitive advantages is its management expertise” - Coca-Cola